Terms of Service

These Terms of Service govern your access to and use of Pair and Play, including its website, business-display software, account tools, media library, playlists, screens and devices, support, billing, and related services (collectively, the Service). Pair and Play is offered by Partnership Web Apps, LLC, an Oklahoma limited liability company.

By creating an account, starting a trial, completing checkout, uploading content, pairing a screen, or using the Service, you agree to these Terms. If you use the Service for a business or other organization, you represent that you have authority to bind that organization. In these Terms, Customer means you and that organization.

Customer is responsible for its authorized users, including employees, contractors, agencies, and anyone Customer allows to use its account.

Pair and Play provides tools that help businesses organize, schedule, deliver, and display Customer Content on supported screens, TVs, tablets, browsers, and other supported devices. Features, supported platforms, and integrations may change over time.

The Service may depend on Customer networks, hardware, operating systems, browsers, app stores, internet connections, and third-party services. Interruptions, maintenance, device issues, and third-party outages can occur. Pair and Play does not promise uninterrupted or error-free availability and does not offer a service-level agreement in these Terms.

Do not use the Service as the sole system for emergency alerts, life-safety messaging, legally required notices, evacuation instructions, or other safety-critical communications.

Customer must provide accurate account information, protect credentials and recovery methods, and keep access permissions current. Customer is responsible for activity through its account and should promptly notify us at help@getpairandplay.com of suspected unauthorized access.

Customer should use unique credentials and reasonable device, network, and access controls. Pair and Play may take reasonable steps to protect an account or the Service when it identifies a security risk.

Customer Content means content Customer or its users upload, create, import, schedule, link, transmit, or display through the Service, including images, video, text, logos, offers, prices, promotions, menus, QR codes, reviews, testimonials, playlists, widgets, and related business materials.

Customer retains its ownership rights in Customer Content. Customer grants Pair and Play a non-exclusive, worldwide, limited license to host, store, technically reproduce, resize, transcode, process, transmit, deliver, display, and otherwise use Customer Content only as reasonably necessary to operate, secure, support, and provide the Service to Customer.

Customer represents that it has the rights, licenses, permissions, releases, and authority needed for Customer Content and its use through the Service.

Customer is responsible for the final material it chooses to display and for the place, audience, and context in which it is displayed. Pair and Play provides software and content-management tools; it does not independently verify every Customer Content item or business claim.

• the legality, accuracy, substantiation, and current status of prices, offers, promotions, advertising claims, and QR destinations;
• copyrights, music, photographs, video, logos, trademarks, likenesses, releases, permissions, and other third-party rights; and
• applicable industry rules, licenses, advertising requirements, consumer-protection laws, and regulatory obligations.

Customer must not display fake reviews, fabricated experiences, false testimonials, materially misleading endorsements, or reviews obtained through improper incentives. Customer remains responsible for ensuring that reviews and testimonials it displays comply with applicable advertising, endorsement, and consumer-protection requirements.

Pair and Play does not promise to verify the authenticity, accuracy, or legal sufficiency of every review or testimonial Customer displays.

Plan features, billing frequency, applicable charges, and any promotional terms are presented at signup, Stripe Checkout, and in the account experience. Customer must provide complete and accurate billing information and authorizes recurring charges for the subscription it accepts.

The current signup flow sends new customers to Stripe Checkout, collects a payment method, and starts a 14-day trial. No subscription charge is due during that trial. Unless Customer cancels before the trial ends, the subscription begins recurring monthly charges under the terms shown at checkout.

Paid subscriptions renew monthly unless canceled. Customer can manage payment details and cancel its subscription through the Stripe billing portal available from its account. When a cancellation is scheduled for the end of the current billing period, access ordinarily continues through that period; the timing shown in the Stripe portal controls.

Additional screens may increase recurring charges. The account experience identifies the applicable charge before Customer approves the change, and Stripe may apply its normal proration or credit calculations. Pricing or promotional terms may change prospectively with any notice required by applicable law.

Partial-period refunds are generally not provided, except where required by law or approved in a particular case. Billing-error and refund requests can be sent to help@getpairandplay.com. Neither these Terms nor the Refund & Cancellation Policy offers a general refund promise.

See the Refund & Cancellation Policy for additional billing, cancellation, and refund information.

Pair and Play is not designed or offered for the storage, transmission, or display of protected health information. Customer must not upload, store, transmit, or display protected health information through the Service, including patient records, diagnoses, treatment details, patient identifiers, or other protected health information.

Customer also must not upload, store, transmit, or display passwords, authentication secrets, Social Security numbers, complete payment-card information, government identification numbers, or similarly high-risk credentials or data through the Service.

The Service may work with third-party platforms and services, including payment processors, device operating systems, app stores, hosting and infrastructure providers, browsers, and Customer-selected links or QR destinations. Those services are governed by their own terms and privacy practices, and Pair and Play is not responsible for services outside its reasonable control.

Customer is responsible for the content, security, legality, availability, and audience suitability of destinations reached through its QR codes and links.

Pair and Play may provide links to a Pair and Play-branded Custom GPT made available through ChatGPT or OpenAI. That tool is a third-party service; its terms and privacy practices apply to information a user provides there. Pair and Play does not operate the third-party generative-AI service and does not automatically receive every conversation merely because a user accesses the link.

AI-generated material can be inaccurate, incomplete, inappropriate for a particular business or regulated setting, or similar to other material. Customer must review and approve final material before using or displaying it. Pair and Play does not guarantee AI output is accurate, unique, non-infringing, or suitable for a particular legal or regulatory use.

Except for Customer Content, Pair and Play and its licensors retain all rights in the Service, including its software, interfaces, branding, proprietary materials, and documentation. Subject to these Terms, Customer receives a limited, non-transferable right to use the Service for its internal business purposes during an active subscription or trial.

Customer may not copy, rent, sell, sublicense, or make the Service available to others except as the Service expressly permits. Customer may not reverse engineer the Service except to the extent a restriction is not permitted by applicable law.

Customer must comply with the Acceptable Use Policy, which is incorporated into these Terms. The policy explains prohibited content, security misuse, misleading claims, and other restricted conduct.

Copyright infringement is prohibited. Pair and Play may remove or disable access to allegedly infringing material where appropriate, notify affected users where appropriate, and, in appropriate circumstances, suspend or terminate repeat infringers. These actions depend on the information available and applicable law.

DMCA Designated Agent. Partnership Web Apps, LLC has designated the following agent to receive notices of claimed copyright infringement concerning Pair and Play: Designated Agent: Copyright Agent; Service Provider: Partnership Web Apps, LLC; Service: Pair and Play; Mailing Address: 4 NE 10th St, STE 258, Oklahoma City, OK 73106; Telephone: 405-367-3766; Email: help@getpairandplay.com; U.S. Copyright Office Registration No.: DMCA-1079908.

A copyright notice should include the information required by applicable law, including the items below. Incomplete notices may delay review.

• identification of the copyrighted work claimed to be infringed, or a representative list of works;
• identification and a reasonably specific location of the allegedly infringing material so it can be found;
• the claimant's name, mailing address, telephone number, and email address;
• a statement that the claimant has a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
• a statement, under penalty of perjury, that the information is accurate and that the claimant is authorized to act for the copyright owner; and
• the claimant's physical or electronic signature.

A user who believes material was removed or disabled by mistake or misidentification may send a counter-notice to help@getpairandplay.com. A counter-notice should include the information required by applicable law, including a physical or electronic signature, identification of the removed material and its prior location, a statement under penalty of perjury of a good-faith belief that removal resulted from mistake or misidentification, the sender's name, mailing address, telephone number, and consent to the applicable federal-court jurisdiction and service of process requirements.

Where appropriate and permitted by law, Pair and Play may forward a counter-notice to the original claimant and may restore material if it does not receive notice that a court action has been filed within the applicable statutory period. Pair and Play may request additional information or decline action on incomplete or abusive submissions.

Pair and Play may reasonably suspend, restrict, remove, or terminate access for unlawful use, a material breach of these Terms, nonpayment, security threats, abuse, infringement, repeated infringement, or an Acceptable Use Policy violation. When practical, Pair and Play will provide notice and an opportunity to address the issue, but it may act immediately when needed to protect people, the Service, or legal rights.

Customer may stop using the Service and manage cancellation as described above. Sections that by their nature should survive termination, including payment obligations, intellectual-property provisions, disclaimers, liability limits, indemnification, and general terms, survive.

Pair and Play provides software and content tools, not guaranteed outcomes. Pair and Play does not guarantee sales, revenue, profits, leads, appointments, bookings, review volume, QR scans, engagement, conversion rates, customer behavior, or any other financial or business result.

To the fullest extent permitted by law, the Service is provided as is and as available. Pair and Play disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation. Some jurisdictions do not permit certain warranty exclusions, so some of these exclusions may not apply to Customer.

To the fullest extent permitted by law, Pair and Play will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, loss of goodwill, or reputational harm arising from or related to the Service.

To the fullest extent permitted by law, Pair and Play's total liability arising from or related to a claim will not exceed the amount Customer paid to Pair and Play in the three months before the event giving rise to the claim, or $100 if Customer paid no amount during that period. Some jurisdictions do not permit certain liability limits, so this limit may not apply in full to Customer.

To the fullest extent permitted by law, Customer will defend, indemnify, and hold harmless Pair and Play and its personnel from third-party claims, damages, liabilities, and reasonable costs (including reasonable attorneys' fees) arising from Customer Content, Customer's infringement of another person's rights, Customer's unlawful use of the Service, Customer's breach of these Terms, or Customer-caused regulatory violations. Pair and Play will provide reasonable notice of a claim and reasonable cooperation at Customer's expense.

We may update these Terms by posting an updated version and changing the Last updated date. Material changes will be handled with any notice required by applicable law. Continued use after an update becomes effective means Customer accepts the updated Terms.

These Terms are governed by Oklahoma law, without regard to conflict-of-law rules. Subject to applicable law, disputes must be brought in the state or federal courts located in Oklahoma County, Oklahoma.

Customer may not assign these Terms without Pair and Play's consent, except in connection with a merger, acquisition, or sale of substantially all of Customer's assets. Pair and Play may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets. If a provision is unenforceable, the remaining provisions remain in effect. A waiver must be in writing. These Terms, the Privacy Policy, Acceptable Use Policy, and applicable checkout terms form the entire agreement about the Service.

Questions about these Terms, copyright reports, or legal notices can be sent to help@getpairandplay.com.