Privacy Policy

We collect information needed to provide and operate Pair and Play, including account and workspace information, support messages, and service activity.

This may include account information such as name, email address, business name, login identifiers, and workspace details.

Billing information is processed by Stripe or other payment providers, and Pair and Play does not intentionally store full card numbers.

Uploaded content can include logos, images, videos, playlists, QR codes, links, text, widgets, business offers, and other display materials.

Device and screen data may include pairing codes, screen names, device and browser details, IP address, connection status, last-seen signals, playback health, error logs, and related diagnostics.

Usage data may include pages visited, features used, uploads, playlist activity, support interactions, login events, and security logs.

We also use cookies and session data such as authentication cookies, security tokens, user preferences, and analytics or session tools.

We use information to provide, operate, secure, maintain, and improve Pair and Play.

We use it to create accounts, manage workspaces, and process subscriptions, trials, billing, cancellation, and support.

We use it to store, organize, schedule, and display customer content on connected screens and to troubleshoot playback, pairing, uploads, devices, and account issues.

We use data to prevent fraud, abuse, spam, unauthorized access, security incidents, and policy violations.

We use data to communicate service updates, billing notices, support responses, and product information.

We may use and disclose information to comply with law, enforce our Terms, resolve disputes, and protect Pair and Play, customers, and the public.

Customers control the content they upload and display through Pair and Play.

Pair and Play stores and processes customer content only to provide the service, operate connected screens, support customers, maintain security, and improve the platform.

Pair and Play is not responsible for the accuracy, legality, appropriateness, permissions, licenses, claims, QR destinations, or public display context of customer content.

Customers are responsible for obtaining all rights, releases, licenses, and permissions required for uploaded and displayed materials.

Users are responsible for maintaining secure passwords, devices, email accounts, recovery codes, and access permissions.

Pair and Play may collect security logs and event data to detect suspicious activity and protect the service.

If an employee, contractor, agency user, hacked account, compromised device, or unauthorized person uploads or displays harmful, explicit, illegal, infringing, or inappropriate content, Pair and Play may investigate, restrict, remove, suspend, or disable access, but the customer remains responsible for account activity and displayed content to the fullest extent permitted by law.

We share information with service providers that support hosting, databases, file storage, analytics, payment processing, email, support tools, security tools, and infrastructure operations.

We may share information when required by law, court order, subpoena, government request, or when needed to enforce Terms, prevent harm, investigate abuse, respond to security incidents, or protect rights and property.

Information may be shared during business transfers such as a merger, acquisition, financing, asset sale, or business transition.

Customer-directed sharing occurs when customer content is displayed on screens or shared through QR codes, links, integrations, or other customer-controlled destinations.

Pair and Play may rely on Stripe and other payment processors, hosting and storage providers, and analytics, email, support, and security providers.

Customer use of third-party links, QR codes, embedded content, apps, devices, or websites is governed by those third parties and their policies.

We retain information as long as needed to provide the service, comply with law, resolve disputes, enforce agreements, maintain backups and security logs, and support legitimate business needs.

Deleted content may remain in backups and logs for a limited period.

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

No internet service, cloud storage system, display system, browser, or connected device can be guaranteed 100 percent secure.

Customers are responsible for securing account access, devices, networks, screens, browsers, and user permissions.

Pair and Play is for business use and is not directed to children under 13.

Users must not knowingly upload children's personal information without proper rights, consent, and legal authority.

Users may update account information, delete content, manage billing through the billing portal, and opt out of marketing communications.

Privacy requests can be sent to help@getpairandplay.com.

Pair and Play is operated from the United States, and information may be processed in the United States or other locations where service providers operate.

We may update this Privacy Policy from time to time and will post updates with a revised date.

Continued use of Pair and Play after updates means the updated policy applies.

Questions about this Privacy Policy can be sent to help@getpairandplay.com.