Privacy Policy

This Privacy Policy explains how Pair and Play collects, uses, shares, and otherwise handles personal information in connection with its business-display software and public website. Pair and Play is offered by Partnership Web Apps, LLC, an Oklahoma limited liability company.

This Policy does not cover Customer Content or third-party destinations that Customer chooses to show through the Service except as described below. Customers remain responsible for their own privacy notices and legal obligations for the content they choose to display.

We collect information needed to provide, secure, support, and improve the Service. The categories below depend on how a person uses Pair and Play.

• Account and business information, such as name, email address, business name, organization, account role, and authentication or session information.
• Customer Content and related details, such as uploaded images and video, playlists, text, offers, QR codes, links, screen content, and file or display metadata.
• Screen and device information, such as screen names and identifiers, pairing or recovery information, browser or device information, IP address, connection status, last-seen and heartbeat signals, playback events, diagnostics, and error logs.
• Service and security activity, such as pages and features used, upload and playlist activity, login events, support communications, and records used to detect fraud, abuse, unauthorized access, or policy violations.
• Subscription and transaction information, such as plan selections, trial and subscription status, Stripe customer and subscription references, invoices, and billing-support records. Stripe processes payment-card information; Pair and Play does not intentionally store complete card numbers.
• Cookies and similar browser storage used for authentication, security, preferences, and consent. Where optional marketing technology is enabled and permitted, this may also include marketing or attribution identifiers.

We use information to create and administer accounts; operate and support the Service; host, organize, schedule, deliver, and display Customer Content; process trials, subscriptions, billing, and cancellation requests; and communicate about service, billing, and support matters.

We also use information to maintain security, prevent fraud and misuse, troubleshoot devices and playback, enforce our Terms and Acceptable Use Policy, comply with legal obligations, and protect Pair and Play, Customers, and the public.

We share information with service providers that process it for Pair and Play, such as providers of infrastructure, hosting, database, authentication, storage, payment processing, and support tools. Current product implementation uses Supabase for core database, authentication, and storage services and Stripe for payment processing.

We may disclose information to comply with law, respond to lawful requests, enforce agreements, investigate security or abuse, protect rights and safety, or complete a business transaction such as a financing, merger, acquisition, or asset sale.

Customer-directed sharing occurs when Customer displays content on a screen or provides a QR code, link, integration, or other destination. Pair and Play does not control those destinations.

Necessary cookies and related processing support authentication, security, billing, and core Service operation. Pair and Play also provides a persistent Privacy Choices control in the public footer for optional Analytics & Advertising. That control lets a visitor accept, decline, or later change the browser preference for optional marketing activity.

Pair and Play is designed to honor a browser Global Privacy Control signal for optional marketing activity. A declined preference prevents future optional marketing and advertising commands in the browser; it does not automatically delete records already lawfully collected. Optional marketing technology is not intended to run on player surfaces or Vercel Preview environments.

Where optional advertising measurement is enabled and a visitor has the required permission, Pair and Play may use advertising or measurement providers, including Meta technologies, for limited marketing attribution or conversion measurement. This Policy does not make a categorical statement about whether an activity constitutes a sale or sharing of personal information under every state law. Rights and disclosures depend on the applicable law and the technology in use.

Pair and Play may link to a Pair and Play-branded Custom GPT offered through ChatGPT or OpenAI. Using that link is voluntary and the third party's terms and privacy practices apply to information a user provides there.

Pair and Play does not operate that third-party generative-AI service and does not automatically receive every conversation simply because a user opens the link. Users should not provide sensitive information to that service unless they are comfortable with the third party's practices.

We retain information for as long as reasonably needed to provide the Service, maintain security, comply with law, resolve disputes, enforce agreements, and meet legitimate business-recordkeeping needs. Retention varies by the information, purpose, account status, legal requirements, and backup or security-log needs.

A Customer may request account deletion using the instructions on the Account Deletion page. We may retain limited information when needed for legal, tax, security, fraud-prevention, dispute-resolution, backup, or recordkeeping purposes.

Depending on where a person lives and applicable law, that person may have rights to request access, correction, deletion, or information about certain processing of personal information, or to opt out of certain processing. Pair and Play will evaluate requests under applicable law; no particular law or right is assumed to apply to every user.

To make a privacy request, email help@getpairandplay.com with enough information to identify the account or request. We may need to verify identity and authority before responding. An authorized agent may be asked for proof of authorization and sufficient verification of the affected person.

We use reasonable administrative, technical, and organizational measures designed to protect information. No internet service, cloud system, browser, network, or connected device is completely secure. Customers are responsible for protecting their account credentials, devices, networks, and user access.

Pair and Play is a business service and is not directed to children. Do not knowingly provide personal information about a child through the Service unless you have the rights, consent, and legal authority required for the use.

Pair and Play operates from the United States. Information may be processed in the United States and other locations where Pair and Play or its service providers operate.

We may update this Privacy Policy from time to time. We will post an updated version with a revised Last updated date and provide any notice required by applicable law.

Questions or requests about this Privacy Policy can be sent to help@getpairandplay.com.